Politique de remboursement

We want every order to arrive exactly as expected. If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

For standard returns or change-of-mind returns, products must be unused, unopened and in their original sealed packaging.

Opened seed packages cannot be accepted as voluntary returns, as we can no longer verify the integrity, storage or contents of the product after opening.

This restriction does not affect your statutory rights in the event of damaged, defective, incorrect or otherwise non-conforming goods, nor any mandatory consumer rights applicable in your country.

Where a statutory right of withdrawal applies, customers may exercise that right within the legally prescribed period and subject to the applicable legal requirements.

To request a return, replacement or refund, please contact us with your order number and, where relevant, photos of the issue.