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We want every order to arrive exactly as expected. If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.  
Consumers may exercise their statutory right of withdrawal within the legally prescribed period, including where the product has been opened or handled.  
Customers may be responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.  
This does not affect your statutory rights in the event of damaged, defective, incorrect or otherwise non-conforming goods, nor any mandatory consumer rights applicable in your country.  
To request a return, replacement or refund, please contact us with your order number and, where relevant, photos of the issue.